Employee device onboarding
Prepare and hand over devices for new starters and workplace changes.
- Approved device preparation
- Desk setup and connectivity
- Account and application checks with your team
- Employee handover
DIGITAL WORKPLACE SERVICES
Better workplace technology.
Better everyday work.
Global digital workplace services for device deployment, desktop support, office moves and employee technology lifecycle programmes.
BUILT AROUND YOUR BUSINESS
A consistent workplace experience across locations.
Support your employees from device onboarding to refresh and return. We deliver physical workplace technology tasks through local engineers, with central coordination and your approved configuration, security and asset processes.
Define your requirements with one coordination team, while local resources support the sites and employees who need hands-on expertise.
WHAT WE DELIVER
Practical services.
Clearly defined responsibilities.
Combine the work packages that fit your environment, technical requirements and operating model.
Workplace device rollouts
Coordinate desktop and laptop deployment programmes across offices and countries.
- Pilot and rollout scheduling
- Device installation and swaps
- Approved imaging procedures
- Asset and completion records
Desk-side IT assistance
Resolve physical and user-facing workplace technology issues.
- Desktop and laptop support
- Email and productivity applications
- Displays and docking stations
- Printer and peripheral checks
Office moves & IMAC
Support installs, moves, adds and changes in evolving workplaces.
- Desk and device relocation
- Equipment reconnection
- Workspace readiness checks
- Post-move validation
Device refresh & returns
Support hardware replacement and return activities with documented handovers.
- Refresh appointments
- Replacement device delivery
- Collection and packing
- Asset tracking and return records
Distributed workplace support
Provide resources for offices, remote hubs and multi-country programmes.
- Dedicated or scheduled engineers
- Local dispatch coverage
- Standard work instructions
- Central coordination
WORLDWIDE ENGINEERING RESOURCES
Global reach with people on the ground.
Europe, UK & wider EMEA
Engineering coordination for European and UK sites, with wider Middle East and African requirements reviewed by location and scope.
North & Latin America
Local resource coordination for US, Canadian and Latin American assignments, from individual requests to multi-location programmes.
Asia Pacific & Oceania
Engineering resources for Asia Pacific, Australia and New Zealand requirements, aligned to site needs and local delivery conditions.
Our network combines payroll engineers where we operate, freelance specialists and local IT partners. Availability, skills, languages, travel and service commitments are confirmed for each location.
YOUR REQUIREMENTS. ONE COORDINATED DELIVERY.A DELIVERY MODEL THAT FITS
Flexible capacity.
Consistent coordination.
Choose the right balance of dedicated resources, scheduled support and project delivery. We agree the responsibilities and operating process before the engagement starts.
- Dedicated engineersFTE or scheduled assignments for ongoing local support requirements.
- On-demand supportEngineer dispatch for a defined incident, installation or site task.
- Project teamsResources aligned to rollout milestones, site lists and delivery windows.
- Central oversightCoordination with your technical team, work updates and agreed completion evidence.
HOW WE DELIVER
From your brief to a prepared team.
Understand
Review the locations, scope, technical environment and outcomes.
Define
Agree responsibilities, resource model, schedule and commercial terms.
Prepare
Match skills and confirm access, tools, instructions and contacts.
Deliver
Coordinate the assignment, progress updates and escalation needs.
Review
Confirm completion records or review the ongoing assignment.
USEFUL ANSWERS
Plan the right engagement.
Send your site list, user and device volumes, rollout dates and required workplace services.
Can you provide dedicated or full-time engineers?
Yes. Dedicated FTE and scheduled resource engagements can be defined around the role, location, technical skills and working hours. Availability and the engagement structure are confirmed during scoping.
Can you coordinate support across multiple countries?
Yes. Share your site list and scope. We review local resources, delivery requirements and schedules to prepare a coordinated programme.
Do your engineers work with our service desk?
Yes. Resources can work with your service desk and remote technical teams using agreed instructions, communication channels and escalation processes.
What records will we receive?
We agree work reports, task completion evidence, asset updates, timesheets or ongoing assignment reporting according to the service and your requirements.
How do you price the service?
Pricing is based on the location, skills, resource model, duration and schedule. Travel, materials, out-of-hours work and other dependencies are reviewed before confirmation.
LET’S DEFINE YOUR REQUIREMENT
Tell us what your
business needs.
Send your site list, user and device volumes, rollout dates and required workplace services.
contact@digitrax.globalYou can attach your technical scope or site list when sending the email.