GLOBAL SLA-BASED IT DISPATCH
Global SLA-based IT dispatch services with 4-hour, 8-hour, same-business-day and next-business-day service options, agreed for your locations and operating requirements.
BUILT AROUND YOUR BUSINESS
DigitraX Global coordinates engineer dispatch for time-sensitive onsite IT requirements worldwide. We build the service around a defined ticket intake, priority model, coverage schedule, dispatch process and completion evidence. Each SLA identifies what is measured and where the commitment applies.
Define your requirements with one coordination team, while local resources support the sites and employees who need hands-on expertise.
SELECT YOUR SERVICE TIER
| Service tier | Target window | What your agreement defines |
|---|---|---|
| 4hr | Within four covered hours | Response or onsite arrival; eligible sites and clock start. |
| 8hr | Within eight covered hours | Response or onsite arrival; service hours and dependencies. |
| SBD | Same covered business day | Local cutoff, service calendar and contracted milestone. |
| NBD | Next covered business day | Local cutoff, scheduling and contracted milestone. |
These are service options, not automatic worldwide guarantees. Resolution time, spare-parts delivery and customer access are separately scoped.
WHAT WE DELIVER
Combine the work packages that fit your environment, technical requirements and operating model.
A time-sensitive service tier for supported sites requiring rapid engineering mobilisation.
An extended response window for operational requirements that need same-window attention.
Service for tickets accepted before the agreed local cutoff, with the contracted milestone targeted that business day.
Planned engineer support targeted for the next covered business day after ticket acceptance.
A shared process for triage, dispatch updates and escalation across customer sites.
Evidence to assess delivery against the milestone and measurement rules in your agreement.
WORLDWIDE ENGINEERING RESOURCES
Engineering coordination for European and UK sites, with wider Middle East and African requirements reviewed by location and scope.
Local resource coordination for US, Canadian and Latin American assignments, from individual requests to multi-location programmes.
Engineering resources for Asia Pacific, Australia and New Zealand requirements, aligned to site needs and local delivery conditions.
Our network combines payroll engineers where we operate, freelance specialists and local IT partners. Availability, skills, languages, travel and service commitments are confirmed for each location.
YOUR REQUIREMENTS. ONE COORDINATED DELIVERY.A DELIVERY MODEL THAT FITS
Build a service model around your sites, assets and operational requirements. Responsibilities, delivery partners, service windows and evidence are agreed before the programme starts.
HOW WE DELIVER
Review the locations, scope, technical environment and outcomes.
Agree responsibilities, resource model, schedule and commercial terms.
Match skills and confirm access, tools, instructions and contacts.
Coordinate the assignment, progress updates and escalation needs.
Confirm completion records or review the ongoing assignment.
USEFUL ANSWERS
Share your site list, desired 4hr/8hr/SBD/NBD tier, business hours, equipment scope and ticket volumes.
Not automatically. Your agreement must state whether the target is acknowledgement, remote response, engineer dispatch or onsite arrival. Restoration and resolution are separate milestones unless explicitly included.
The contract defines the clock start, commonly after a complete ticket is accepted within covered service hours. Missing information, site access or parts dependencies are recorded and handled under the agreed measurement rules.
We coordinate services globally, but time-bound commitments are confirmed against the specific address, resource availability, coverage window and dependencies. A site eligibility review is part of scoping.
SBD targets the agreed milestone on the same covered business day; NBD targets the next covered business day. Local cutoff times, weekends, public holidays and the customer’s service calendar are specified in the agreement.
Extended-hour or 24/7 coverage can be discussed for supported locations. Engineer availability, travel and any additional charges are confirmed in the contract.
LET’S DEFINE YOUR REQUIREMENT
Share your site list, desired 4hr/8hr/SBD/NBD tier, business hours, equipment scope and ticket volumes.
contact@digitrax.globalYou can attach your technical scope or site list when sending the email.
